After Sales Support

 

After Sales Support / Consumer Relations

Before you sell a single box you need to consider; what happens next?

From producing initial Product Guarantee designs to knowing precisely the right questions to ask as part of Data Collection for vital Market Research, PlanDo will become your very valuable business partner.

By turning a cost centre into a profit centre through the sale of extended warranties and product insurance, PlanDo will help to reduce your costs and improve your Service Department productivity.
Revenue from chargeable repairs can be profitable but should be always weighed against the costs of administering unactioned estimates. PlanDo will coach your staff to seek “win-win” outcomes turning unprofitable customer repairs into profitable product upgrades.

PlanDo will establish or reconstruct a Technical Support Helpline* dealing with product faults, clarification of operating instructions and customer complaints - all backed up, if necessary, by a professional letter writing service.

PlanDo can relieve your front-line staff’s stress levels and deal effectively with customers by introducing an escalating complaints procedure which will quickly find the right resolution and improve customer satisfaction… turning negatives to positives.

PlanDo will help you write your Returns and Repairs Procedures.  It will design and produce Service Department Workflow Charts to enhance efficiency, clarity and seek equitable resolutions.

PlanDo is skilled in finding ways to reduce costs and improve Repair Revenues by introducing you to reliable subcontractors to repair and refurbish and even manage the sell-on of returned goods.
 
If you are looking for efficiencies PlanDo can set up an Intranet for quick access to Support Materials improving workshop productivity and spare parts supply.  Speeding up product refurbishment and reducing expensive stock write–downs.

PlanDo is experienced in adding value to refurbished returns and finding diverse and disparate disposure channels.
                                               
 *The directors of PlanDo are experienced in the setting up of international call centre support dealing with customer product issues and providing manufacturers with valuable end user feed back, and speedy technical fault recognition and factory reporting.